In most cases, we are able to return your phone call by the end of the current business day. If you call in the evenings or on the weekends, your phone call will be returned on the following business day.
When your phone call is returned, we will discuss the reason for the visit, obtain your pet's information, and verify/request additional contact information for the client. If you are calling about a sick pet, we will have a short conversation to determine if a house call is appropriate or if your pet is likely to require more immediate or comprehensive testing that can only be done at a veterinary clinic or hospital. For example, a dog that may have ingested a bone may require x-rays. In that case, making an appointment at a local veterinary clinic or hospital is a better use of your time and money. It is also in the best interest of your pet.
House call dates and times are scheduled on the phone during your initial call, and the time of the appointment is confirmed 1-2 days prior to the actual visit, when we call to remind you of your appointment. The average length of a house call is anywhere from 30-60 minutes depending on how many pets are being seen during the visit.
For house calls scheduled for cats, it is best to confine the cat(s) either to a bathroom or another small room where there is no furniture for them to hide under. A pet carrier is also an acceptable way to confine the cat until I arrive.